Istoko - Frequently Asked Questions

1. What is Istoko?

Istoko is a platform that connects people based on their proximity and shared interests. It helps you discover and connect with like-minded individuals in your local area.

2. How does Istoko match people?

Istoko uses advanced algorithms to analyze users' locations and interests. It then suggests potential matches who are nearby and share similar hobbies or interests with you.

3. Can I control who sees my profile?

Yes, Istoko allows you to set privacy preferences. You can choose who can view your profile based on interests.

4. Is my information public?

No, your information is not public by default. Only registered users who have set their preferences to match yours will be able to see your profile.

5. Is my location information secure?

Rest assured, at Istoko, safeguarding your privacy is our top priority. Your location information is encrypted and utilized exclusively for the purpose of connecting you with nearby users who share your interests. It remains confidential throughout your general use of the platform.

It's important to note that when you choose to explore the "Adverts" section, we may share the city you are from, but only after you actively click on an advert. This ensures that your location details are disclosed on your terms and only when you express specific interest in an advertisement.

6. Is Istoko free to use?

Yes, Istoko is free to use. You can create an account, set up your profile, and start connecting with people in your area at no cost.

7. How can I update my profile?

To update your profile, log in to your Istoko account and navigate to the "Profile" section. There, you can edit your personal information, interests, and other details.

8. How do I report inappropriate content or users?

If you come across any inappropriate content or users, please use the reporting feature within the Istoko app or email or whatsapp us the username. Our team will review the report and take appropriate action.

9. How can I delete my Istoko account?

To delete or deactivate your Istoko account contact support.

10. Can I use Istoko on multiple devices?

Yes, you can access Istoko from multiple devices using the same account credentials. Your profile and preferences will sync across all your devices.

11. How do I contact Istoko support?

If you have any questions or issues, you can reach out to Istoko support through the "Contact Us" page on the website or within the app.

12. When and how do others get my contact details?

At Istoko, your contact details are kept private. Only when you accept a connection request or initiate a connection by sending one, will the specific user who made the request gain access to your contact details. This ensures that your information is shared only with those individuals whom you have chosen to connect with.

13. Is it safe to share my contact information publicly?

We strongly advise users not to share their contact information publicly on their bio. While Istoko does not enforce this, exercising caution helps protect users from scammers and unwanted attention. Keeping your contact details private ensures a safer and more secure experience on our platform.

14. What happens when I go offline mode?

When you go offline, your profile visibility is restricted. You won't be able to see other users, and others won't be able to see your profile. This feature enhances privacy and allows you to control your online presence on Istoko.

15. I'm not receiving email notifications. What should I do?

If you're not receiving email notifications:

Istoko Home Page.